Dealing with Difficult People
by Roy Lilley
Paperback, 150 pages
Published August 1st 2006 by Kogan Page (first published January 1st 2002) Revised in 2019
Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.
This is one book among many in a series assisting with different aspects of life. This one in particular is about how to deal with difficult people. Now, this is some dry stuff. I wish there had been some personal real life aspects to this. There are examples for each segment they speak about but I mean the author, speaking in first person, telling his own experience with this. I think I would have connected with it more that way.
The contents of this book are solid. Good advice. But this isn’t something you are going to remember a few days after reading it. You will need to keep this in your library and use it as a reference book when the need for such information arises.
I needed a more personal slant but over all it is a solid read.
I received this as an ARC (Advanced Reader Copy) in return for an honest review. I thank NetGalley, the publisher and the author for allowing me to read this title.